Moreno to oversee new city department

Jean Moreno has been appointed director of the new department of organization performance.

Jean Moreno has been appointed director of Glendale’s new department of organization performance.

The new department allows the city to have a more direct focus on governing with data and evidence that will serve the community.

“Jean has extensive history, knowledge and understanding of operations citywide and brings a true passion for advancing organizational change for the betterment of the people we serve,” said City Manager Kevin Phelps, who appointed Moreno to her new role.

“Throughout her tenured career, Jean has earned a reputation of getting things done for the organization and citizens of Glendale, building relationships of trust, tackling complex issues and collaborating to implement solutions. Her commitment to understanding through dialogue and engagement is what we need to continue making Glendale better, and I am excited to expand our commitment to delivering results that improve lives.”

As the director of organizational performance, Moreno will oversee a wide-ranging body of work including managing a comprehensive organizational performance program, cultivating a data and analytics culture, making city data consumable and actionable, using data for program evaluation, repurposing programs and resources to drive results, continuing the advancement of the Balanced Scorecard, leading cross-functional innovation teams, pursuing What Works Cities certification, and leading enterprise-level projects.

Since she joined the city of Glendale in 1995, she has served in a diverse array of leadership positions to fulfill a variety of organizational needs. Her experience includes managing multidisciplinary project teams, implementing process improvements, technology implementation, contract negotiations and management, economic development, citywide operational planning for national events, stakeholder engagement and leading the development of the city’s Balanced Scorecard Strategy Map — the first strategy doctrine to be formally adopted by the Glendale City Council.

“Working in public service is about having a heart for the people we serve – our citizens and employees,” said Jean Moreno. “My experience in Glendale has been incredibly humbling and rewarding in many ways. I am encouraged by the progress we have made together and am excited to turn to the next chapter of engagement internally and externally to solve problems, achieve results and contribute to a community and culture that we can all be proud of.”

She has a Bachelor of Science degree in management from Western International University and a Master of Public Administration degree from the University of Southern California Sol Price School of Public Policy. She grew up in Yuma and has lived in the Valley since 1992. She and her husband, Terry, have been married for 27 years and have two sons.