Diamondback Healthcare Center opened its doors in May 2022 with one key mission in mind — to provide not only high-acuity care but also distinctively high-quality care to patients in a private, peaceful and upscale environment.
As Catherine Goss, director of marketing and business development, explained, Diamondback is a “super SNF (skilled nursing facility)” that has two separate sections: a 70-bed post-acute rehabilitation and a memory care pavilion scheduled to open in February.
“In the rehabilitation areas, we offer a number of services for patients following a hospital stay,” Goss said, adding that they generally work with elderly patients whose typical recovery stay is around two weeks, although often younger patients are seen who have suffered injuries.
“For example, patients who need rehabilitation and observation after an injury, surgery or orthopedic fracture can get the 24/7 skilled nursing care they need at Diamondback Healthcare. We have a broad range of therapies and our physical, occupational, speech and recreational therapies are already exceeding average Medicare outcomes by more than 40%.
“We can also serve patients who have ventilators and tracheostomies in our respiratory wing, which is a unique distinction to our location compared to many other skilled nursing facilities. Additionally, in March we will open our ‘dialysis den’ in partnership with DaVita, a nationally known provider of kidney services. Patients in need of dialysis and rehab will have only to go down the hall for their treatments, as opposed to a potentially exhausting trip to another location.”
Chief Executive Officer Rod Bailey, LNHA, MSW, PhD, RHP, is leading the operations and development of services at the center. With more than 30 years in senior living and health care services, Bailey said he is passionate about the comprehensive nature of the services available and the way in which they are delivered.
“My view of the scope is a continuum which encompasses the medications, the treatments and the food, all of which lead to positive outcomes,” Bailey said.
“The fourth quadrant, however, is environment. And that’s more than just a beautiful building. It’s the ‘us’ in the equation and how we make patients and residents feel welcome, important, safe and cared for in an extraordinary way. I sincerely believe that’s very palpable medicine and as important as any of the other three.”
The 10,000-square-foot memory care “Pavilion” will provide moderate to advanced, around-the-clock memory care for 24 to 26 residents, Goss said.
It will also offer long-term nursing in private, generously sized studio and one-bedroom apartments, complete with a large outdoor, shaded recreational areas, a Snoezelen multisensory therapy room, a dementia-friend library, family gathering room and a full-service salon.
“We also offer respite care in both sections of the center, and we are located right off the 101 across from Banner Estrella Medical Center, so we are easy to find and have excellent access to many other medical services, if needed,” Goss said.
Diamondback Healthcare is currently working on solidifying several insurance contracts, Goss said. Currently, they take Medicare, Aetna Medicare Advantage, Aetna HMO, United Healthcare Medicare Advantage, United Healthcare HMO, America’s Choice, Banner University, Gold Kidney Health Plan, Imperial Health, LifePrint, Prime Health Services, Human and Molina.
Even though Diamondback has been open for less than a year, Goss said the response from patients and their families has been very positive.
“We are proud to provide this high-level care in a setting that shows we are about comfort and value each individual patient and resident,” Goss said.
Diamondback Healthcare Center is located at 3000 N. 91st Avenue, Phoenix. For more information, call 623-303-2882 or visit diamondbackhealth.com.