Oak Street Health is a rapidly growing healthcare option in Arizona, and it has brought its services to Glendale.
The “Glenfair center” is Oak Street’s fourth clinic in Arizona and is set to bring primary care to patients on Medicare and Medicare Advantage.
“Our model is 100% focused on providing the highest quality primary care that we can to patients on Medicare,” said Dr. Patrick Vinck, regional medical director for Oak Street Health. “We go into communities that are typically underserved with respect to primary care access, and we’re really excited about entering (this) community.”
Oak Street Health delivers personalized and preventive care through a model that was created to meet the unique needs of older adults.
The integrated model incorporates behavioral health care and social determinants support and is easily accessible through a mix of in-center, in-home and telehealth appointments, as well as a full-time patient support line.
“We are thrilled to open our Glenfair center in Glendale and begin delivering an unmatched patient experience and improving health outcomes for older adults in the community,” said Dr. Charlotte Gurule, senior medical director for Oak Street Health. “At Oak Street Health, we are committed to providing the highest quality care to meet the individual needs of our patients and we are excited to bring our innovative healthcare model to the area.”
Originally founded in 2012, Oak Street Health jumped into the Arizona healthcare market in January after opening its Apache Junction clinic. The Glenfair clinic will join the East Mesa and Desert Palms clinics that were opened in March and April, respectively.
It is looking to open several more locations in Phoenix in Tucson before the end of the year.
“We look at communities that have lower access to primary care providers and have a need for individuals with Medicare,” Vinck said. “We seek to go into those communities and serve those patients.”
The company has reduced patient hospital admissions by approximately 51% compared to Medicare benchmarks, and driven a 42% reduction in 30-day readmission rates with a 51% reduction in emergency department visits, all while maintaining a Net Promoter Score of 90 across patients, according to a press release.
Vinck has been with Oak Street Health since December 2021, and for him, caring for underserved patients and patients with complex medical issues has always been a passion of his.
“I feel very strongly that we need high quality primary care throughout Arizona, and I really believe that we can not only provide that care with Oak Street, but also, we can do it at a scale to help many, many lives,” Vinck said.
Oak Street Health hires employees from the neighborhoods where centers operate and invests resources to make a positive impact in the communities it serves. Vinck said it’s a great place to practice medicine.
“I love providing care at Oak Street Health,” he said. “We have a very great structure on which we’re really confident we can provide high quality care to our patients. We get more time with our patients, and we have the structure in place to deliver the care for folks that focus on Medicare need.”
This 8,500 square foot clinic will be added to the list of more than 130 centers across 20 states. The time that Oak Street Health is able to offer its patients, Vinck said, is the most important part.
“Most importantly, I think, is that it’s the focus is on providing the time and access,” he said. “We see our patients multiple times a year, we do our best to provide very quick access to our patients, and our providers have a smaller patient panel so that they can provide higher quality care and spend more time (with them).”
The Glenfair center can be found at 6052 N. 59th Avenue, and information on Oak Street Health can be found at https://www.oakstreethealth.com/.