Mark Brnovich

Arizona Attorney General Mark Brnovich

Attorney General Mark Brnovich is warning Arizonans to watch out for “unauthorized purchase” phone scams. With more consumers shopping online than ever before, scammers are preying on the fear of unauthorized purchases to get access to bank accounts and personal financial information. 

The unauthorized purchase scam typically starts with an unsolicited phone call or a recorded robocall from a person claiming to be with companies such as Amazon.com and pretending to confirm the purchase of certain high-dollar items. 

When the consumer denies ordering the items, the scammer may pretend to transfer the consumer to their banking institution or a company representative to cancel the transaction. Scammers posing as a bank representative or a company representative then attempt to collect the consumer’s personal information, including bank account numbers and Social Security numbers. Scammers may even ask for remote access to your computer.

“No one wants to deal with the hassle of unauthorized purchases, but what’s even worse is giving a scammer unauthorized access to your hard-earned money,” Brnovich said. “Consumers should never give any personal information to an unsolicited caller.”

Brnovich offers the following tips to consumers to avoid phone scams:

• Never give personal information to an unsolicited caller.

• If you receive an unexpected call or message about an alleged problem, you should hang up or not reply directly.

• If you are concerned that an unauthorized purchase has been made on your account, check with the bank, credit card company, or company directly. 

• Register your phone number on the National Do Not Call Registry to cut down on unwanted calls, but keep in mind scammers will ignore the registry.

If you believe you have been the victim of consumer fraud, you can file a consumer complaint by visiting the attorney general’s website. If you need a complaint form sent to you, contact the Attorney General’s Office in Phoenix at 602-542-5763.